Delivery & Returns

Trade customers please Log In for shipping rates.

What does shipping cost?

Delivery depends on the shipping destination and the value of your order.

UK Mainland
Order Value Shipping
£0 – £99 £4.99
£99 – £499 £9.99
£500+ £14.99

Orders containing a large and/or heavy item will be delivered by a two-man team and will incur a £35 delivery surcharge. This item might take up to 2 weeks for delivery.

 

UK Mainland Saturday Delivery
Order Value Shipping
£0 – £99 £12.99
£99 – £499 £17.99
£500+ £22.99

Orders must be received by Friday at midday. Saturday Delivery is not available for large and/or heavy items.

 

Scottish Highlands, Channel Islands and Northern Ireland
Order Value Shipping
£0 – £99 £14.99
£99 – £499 £19.99
£500+ £29.99

Orders containing a large and/or heavy item will be delivered by a two-man team and will incur a £70 delivery surcharge. This item might take up to 2 weeks for delivery.

 

Europe and Republic of Ireland
Order Value Shipping
£0 – £99 £19.99
£99 – £499 £29.99
£500+ £39.99

Orders containing a large and/or heavy item will be delivered by a two-man team and will incur a £150 delivery surcharge. This item might take up to 2 weeks for delivery.

 

Rest of World

We can ship items outside of Europe, but we will need to contact you to give you a custom shipping quote, and to arrange delivery. Please complete your order, and we will be in contact, alternatively, please email us shop@one.world for more details.

 

How long do deliveries take?

Delivery times depend on what you order and where you are.
Small items for UK delivery: 3-5 working days
Large items for UK delivery: 7-10 working days
Small items for European delivery: 7-10 working days
Large items for European delivery: 10-14 working days
Rest of World delivery: please call to discuss

Small Items – Lamps, shades and accessories

Large Items – Furniture (includes chairs & stools). Please refer to the product page to find out if the product is a large or small item.

What is your return policy?

We have a 30-day, no-questions-asked return policy for all of our items. We ask that any item comes back in its original packaging and in the same condition as when we sent it.  Small items can be sent by Royal Mail or any courier service of your choice but please ensure that you have a proof of postage.  We can arrange for furniture items to be collected, the cost of the return will be deducted from your refund amount.  Please contact us on the email below to arrange this option.

 

How do I organise a return?

Email us at returns@one.world so we can get started on the return process.

Trade Customers

What does shipping cost?

It depends on the value of your order and where you require the goods to be shipped to. Please have a look at our shipping terms below (they look more complicated than they are).

Please note: All prices are exclusive of VAT.

UK Mainland
£500 minimum order. £750 carriage paid. 10% carriage charge on orders less than £750.

If your order contains a large and/or heavy item there will be a £50 surcharge unless you order 3 or more such items. Alternatively, you can opt to use our excellent two-man delivery service who will deliver directly to your customer’s home. This service is £75 and you can send as many items as you want. This item might take up to 2 weeks for delivery.

Northern Ireland + Scottish Highlands + Channel Islands + Isle of Man
£850 minimum order. 10% carriage charge on orders between £850 – £3250. 5% carriage charge on orders between £3250 – £6500. Free shipping on all orders over £6500.

Europe + Republic of Ireland
€2k minimum order. 10% carriage charge on orders between €2k – €5k. 5% carriage charge on orders between €5k – €8k. Free shipping on all orders over €8k.

Rest of the World
If you are not in the UK and Europe, then that’s not a problem – we can get a quote to ship to you wherever you are in the world. Alternatively, you may already have your own carrier setup in Europe. Just let us know where and we can deliver according to the rates above…

 

Do you accept returns?

Sadly, we’re unable to accept returns on trade orders – but hopefully this shouldn’t matter and you love our pieces as much as we do.

 

When will I get my order?

Our delivery times depend largely on when you place your order. We try to pick all web orders within a few days of you placing your order – but this can sometimes be longer during busy times of the year (often in and around trade fairs). We will try and keep you informed when our warehouses are at their peak and deliveries are slower than we would like.

 

What if an item is damaged when I receive it?

We hope this won’t be the case – but if you do happen to receive any damaged items then please fill out our online claims form and submit it to us within 7 days of receipt of your delivery. We do also require images of any items that are damaged.

 

Where is the Surrey Showroom?

If you selected Free Pickup from Surrey Showroom at checkout, you can collect your items at:
65 Davis Road, Chessington, Surrey, KT9 1TT



If you wish to collect from the Surrey Showroom then please contact us to arrange a date and pickup time, so that we can make sure we have your goods in the right location and ready to go.

 

 

The End