Delivery & Returns

Retail Customers

UK Mainland

Up to £100 → £4.99 delivery charge

£100 and above → Free Delivery

Orders containing ‘Large’ items and mirrors may take up to 2 weeks for delivery depending on your location, however our delivery partners will be in touch with their soonest availability within a week of ordering.

Scottish Highlands, Channel Islands, Isle of Mann and Northern Ireland, and Republic of Ireland

We are presently unable to deliver outside of the UK Mainland, however if you have your heart set on one of our pieces do let us know and we’ll happily look into it. Just pop an email over to shop@one.world with your delivery address and the item(s) you love.

Alternatively you’re welcome to arrange your own collection service from our warehouse in Chessington (KT9 1TT), or we can deliver to your forward shipper anywhere within UK Mainland.

Europe and the Rest of the World

We are unable to deliver to your location. You are welcome to arrange your own service to collect from our Chessington warehouse (KT9 1TT), or we can deliver to your forward shipper anywhere within UK Mainland.

What is your return policy?

You are welcome to return any item providing that it was delivered within the last 30 days and all original packaging is intact. You will need to get it safely back to our Head Office.

One Dot World Ltd
65 Davis Road
Chessington Industrial Estate
KT9 1TT

 

Trade Customers

UK Mainland

  • £500 minimum order
  • 10% charge on all deliveries below £750
  • Free delivery for all orders over £750

Northern Ireland

  • £850 minimum order on small items
  • 10% carriage on all orders on small items
  • We are unable to deliver the ‘Large’ items on your order to your location. We can deliver to your designated UK mainland shipper (UK Mainland terms apply) or you are welcome to collect from our Chessington warehouse

Scottish Highlands, Channel Islands and Isle of Mann

We are unable to deliver to your location. We can deliver to your designated UK mainland shipper or you are welcome to collect from our Chessington warehouse (UK Mainland terms apply)

ROI

  • £1,500 minimum order of small items
  • 10% carriage on all orders of small items
  • We are unable to deliver the ‘Large’ items on your order to your location. We can deliver to your designated UK mainland shipper (UK Mainland terms apply) or you are welcome to collect from our Chessington warehouse
  • You will be responsible for the payment of customs and import duties prior to delivery, we do not accept any liability for these fees
  • If payment of customs and import duties isn’t made in due time and as a result the delivery is not completed, we cannot guarantee that the order will be credited

Europe & ROW

We are unable to deliver to your location. We can deliver to your designated UK mainland shipper (UK Mainland terms apply) or you are welcome to collect from our Chessington warehouse

Returns

Do you accept returns?

Sadly, we’re unable to accept returns or exchanges on trade orders – but hopefully this shouldn’t matter and you love our pieces as much as we do.

Can I cancel my order?

Once your order is dispatched, you are no longer able to cancel or amend the order.

What if an item is damaged when I receive it?

We hope this won’t be the case – but if you do happen to receive any damaged items then please fill out our online claims form and submit it to us within 7 days of receipt of your delivery. We do also require images of any items that are damaged.

Please note claims received after 7 days will not be accepted.

When will I get my order?

Our delivery times depend largely on when you place your order. We try to pick all orders within a few days of you placing your order – but this can sometimes vary depending on stock availability, and busier times of the year (often in and around trade fairs). We will try and keep you informed when our warehouses are at their peak and deliveries are slower than we would like. 

Please note our two man delivery service can take up to 3 weeks depending on your location.

Where is the Chessington Warehouse?

If you selected Free Pickup from our Chessington Warehouse at checkout. The team will be in touch to book a collection time with you.

Collections will not be available unless you have arranged a booking time with the warehouse. Unfortunately you will be turned away if you attempt to collect outside of your arranged time slot.

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