Delivery & Returns

Trade Customers

One.World does not offer direct dispatch to the end customers of our trade partners. This is primarily due to our use of large pallet delivery vehicles, which are not suitable for residential delivery. Please ensure that all delivery addresses provided at checkout are for commercial premises, such as stores or warehouses. We reserve the right to cancel and refund any orders placed with a residential delivery address at our discretion.

UK Mainland

• £500 minimum order
• 10% charge on all deliveries below £750
• Free delivery for all orders over £750

Northern Ireland

• £850 minimum order
• 10% charge on all deliveries below £2500
• Free delivery for all orders over £2500
• We may need to come back to you regarding any furniture pieces that don’t fit on a pallet, as these items may need to be collected

Scottish Highlands, Channel Islands and Isle of Mann

We are unable to deliver to your location. We can deliver to your designated UK mainland shipper or you are welcome to collect from our Chessington warehouse (UK Mainland terms apply)

ROI

• £1,500 minimum order
• 10% charge on all deliveries below £2500 and a fixed £75 contribution on duty charges
• Free delivery for all orders over £2500 and we will cover the duties
• Please note, your order will be delivered duties paid (DDP)
• We may need to come back to you regarding any furniture pieces that don’t fit on a pallet, as these items may need to be collected

Europe & ROW

We are unable to deliver to your location. We can deliver to your designated UK mainland shipper (UK Mainland terms apply) or you are welcome to collect from our Chessington warehouse

Returns

Do you accept returns?

Sadly, we’re unable to accept returns or exchanges on trade orders – but hopefully this shouldn’t matter and you love our pieces as much as we do.

Can I cancel my order?

Once your order is dispatched, you are no longer able to cancel or amend the order.

What if an item is damaged when I receive it?

We hope this won’t be the case – but if you do happen to receive any damaged items then please fill out our online claims form and submit it to us within 7 days of receipt of your delivery. We do also require images of any items that are damaged.

Please note claims received after 7 days will not be accepted.

When will I get my order?

Our delivery times depend largely on when you place your order. We try to pick all orders within a few days of you placing your order – but this can sometimes vary depending on stock availability, and busier times of the year (often in and around trade fairs). We will try and keep you informed when our warehouses are at their peak and deliveries are slower than we would like. 

Please note our two man delivery service can take up to 3 weeks depending on your location.

Where is the Chessington Warehouse?

If you selected Free Pickup from our Chessington Warehouse at checkout. The team will be in touch to book a collection time with you.

Collections will not be available unless you have arranged a booking time with the warehouse. Unfortunately you will be turned away if you attempt to collect outside of your arranged time slot.

Please note that all prices are exclusive of VAT.