Customer Claim Form
Please fill out this form and submit it to us within 7 working days of receipt, if any of the items received in this consignment are damaged or not as ordered.
For damaged items we also require images of each item that clearly show the damage. Once this form has been received a member of our staff will contact you to discuss the claim. Our carriers require us to enter claims for damages within a specified time, so we must ask you to ensure that you check each & every item before making your claim. There will be a restocking fee of 15% for any ordered items that are returned with no damage.
Once a claim has been made against an invoice no other claims, against that particular invoice, will be processed. Please do not dispose of any item (except broken glass) until we have contacted you. Please ensure that any returns are packaged in the same way that they were received (i.e. in their original box, and packed into a larger carton with sufficient packaging to avoid further damage in transit). We are unable to deal with claims for items that are not returned in this way.
Claims forms submitted after the 7 day period will not be processed.