Frequently Asked Questions
Contact and General Info
Contact & General Info
Email: shop@one.world
Phone: +44 (0) 208 974 2211
WhatsApp: You can also message us during office hours (Monday–Friday, 9am–4pm)
What are your opening hours?
Parsons Green store: Monday–Friday: 9am–6pm, Saturday–Sunday: 10am–6pm
Chessington Outlet / Head Office: Monday–Friday only: 9am - 4pm
How can I hear about new products or offers?
Sign up to our newsletter for updates on new arrivals, restocks, events, and promotions. You can sign up in the footer of www.one.world
Where can I view your products in person?
Visit us at our Parsons Green store or Chessington Outlet. Full details are on our Visit Us page.
Delivery
How long does delivery take?
Delivery times are always specified on each product page at the time of ordering.
As a general guide:
- Small items: 2-3 working days
- Large items: Up to 2 weeks, depending on location
Where do you deliver?
We deliver across the UK mainland, Highlands, Islands, and the Republic of Ireland. Note that some of our larger pieces may not be available beyond mainland UK.
We’re not able to deliver outside the UK at this time. If you'd like to arrange collection or use a third-party courier, just get in touch and we’ll be happy to help.
Can I change my delivery address?
Yes — if your order hasn’t been dispatched. If it's en route, we may need to apply a re-routing fee. Please contact us quickly.
Why have I only received part of my order?
Items may arrive separately if you’ve ordered a mix of furniture and smaller goods, or if some are pre-orders. We’ll ship what we can first.
How do I track my order?
Once dispatched, you’ll receive a confirmation email with a tracking link. For large items, our delivery partner will contact you to arrange a date and estimated time of delivery.
Do you offer assembly or furniture removal?
We offer an optional full assembly service for £39 per basket, regardless of how many items require assembly. This service is only available for products marked as Full Assembly Required and includes delivery and assembly by our specialist team.
Products labelled as Simple Assembly typically require only minimal effort — for example, attaching drawer knobs or placing tops on coffee tables.
Each furniture item on our website is clearly flagged as either fully assembled, simple assembly, or full assembly required so you know what to expect before you order.
We do not currently offer old furniture removal.
Payment & Promotions
What payment methods do you accept?
We accept all major credit/debit cards, Klarna, Paypal, Apple Pay and One.World Gift Cards.
How do I use a promo code?
Enter it at checkout or in your basket before payment. Be sure to check the terms and expiry.
How do I track my order?
Once dispatched, you’ll receive a confirmation email with a tracking link. For large items, our delivery partner will contact you to arrange a date and estimated time of delivery.
Do you offer assembly or furniture removal?
We offer an optional full assembly service for £39 per basket, regardless of how many items require assembly. This service is only available for products marked as Full Assembly Required and includes delivery and assembly by our specialist team.
Products labelled as Simple Assembly typically require only minimal effort — for example, attaching drawer knobs or placing tops on coffee tables.
Each furniture item on our website is clearly flagged as either fully assembled, simple assembly, or full assembly required so you know what to expect before you order.
We do not currently offer old furniture removal.
Orders & Returns
Do I need to create an account to order?
No, but it makes future orders easier and lets you track past purchases.
Can I add items to an existing order?
Only before it’s dispatched — contact us ASAP. Otherwise, please place a new order.
The item in my basket sold out — why?
Items aren’t reserved until your order is confirmed. We recommend checking out quickly to avoid disappointment.
Can I delay delivery of my order?
We aim to dispatch as quickly as possible and can't hold orders long term. Get in touch and we’ll do our best to help.
Can I return an item?
Yes — you have 28 days to return unwanted items. See our Returns page for full details.
What if my item is damaged or faulty?
Email us at returns@one.world with photos and a description. We’ll sort it as quickly as possible.
Product Info & Care
How do I care for my items?
See our Product Care notes on each product page to keep your products in tip-top condition.
Can I get more product information?
Yes! Email us at shop@one.world and we’ll help with anything you need.
Why does my item look slightly different from the photo?
Many of our pieces are handmade, hand finished or made from natural materials. Slight variations are part of their charm and individuality.
Can I use my item outdoors?
Only items specifically labelled for outdoor use are suitable for exterior spaces.
Got another question? Please reach out to our friendly customer service team.
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